Privacy Policy Summary
Neutra Aesthetics London is committed to protecting your privacy. This policy outlines their practices for collecting, storing, and processing your personal information.
Key points:
- Confidentiality: Your information will only be used for the purposes you’ve agreed to.
- Data Protection: They use strong security measures to protect your data.
- Patient Privacy: They prioritize the privacy of their patients.
This policy forms part of their overall commitment to providing a secure and private experience for their customers.
Personal Information We Collect
Neutra Aesthetics London may collect, without limitation, the following data:
Name And Title
Contact Information, Including Email And Telephone Number
IP Address (Automatically Collected)
Neutra Aestheitics london clinic Browser Type and Version (Automatically Collected)
Operating System (Automatically Collected)
As the sole owners of the information on this site, Neutra Aesthetics London assure you that we only access the data you volulntarily provide. Your information will be used solely for responding to your inquiries,
What information we may collect from you (the user) when you use our website or services?
- Contact details such as name, email address, mailing address, phone number.
- For Treatments services, we collect information such as your medical history, gender, NHS number, date of birth, GP details.
- Your preferences information such as product wish lists, order history, marketing preferences, reviews.
- Information that you provide by filling in the forms on this website.
- Information you provide when you report a problem or query.
- Payment details
How we may use your data?
- To provide you with our services
- Send you alerts about booked service such as vaccinations, medication review and other private services
- Respond to requests.
- Process your payments for such products and services
- Create and maintain your account
- Send you a newsletter if you have consented
- Respond to your questions and concerns
- Review and enhance the quality of our services and products
- Assist in the detection of fraud.
- To process your booking
Why do we collect, process and store your data?
Security Of Personal Information
Neutra Aesthetics London adhere to industry-standard procedures and legal requirements to ensure the security of your personal information. Our use of Secure Server Technology (SSL) guarantees the highest level of protection.
While we do our best to protect your data, please note that the transmission of information over the internet is not entirely secure. Email communications may not be protected during transit. You are responsible for ensuring your emails comply with the law.
Additionally, the information collected may be transferred and stored outside the UK and the European Economic Area (“EEA”), and it may be processed by third-party suppliers outside of these regions.
Legal bases for processing data
- Consent: When you register on our website, you agree and give us consent to process your data for the delivery of products and services to you by us.
- Legitimate interests: To enable us to conduct our necessary business but not when our interests are overridden by your interests or rights.
- Allowing us to fulfil a contract: We are required to process your personal information in order to provide you with one of our products or services.
- Vital interests: When processing your personal data is vital to protect you or someone else’s life.
- Legal obligation: When we are required by law to process your personal information. We will always try to contact you unless we are restricted by law
How long do we hold your data?
Data Security
Where is the user data stored and who has access?
The user data is saved on secured dedicated servers in the United Kingdom. With industry level security and firewalls to stop any external threats from accessing information. The information is accessed by us and our IT services providers (Tech Developer Ltd) in European Economic Area (EEA) and outside of EEA, to ensure that the website runs smoothly and to carry out administrative tasks. By using this website and our services, you agree to the collection, storing and processing of your personal data by us. Also, we may host carefully selected third-party service provider on our websites, such as ANS (Aesthetic Nurse Software) providers and booking providers. If you decided to use this service, your personal data will be shared with them to enable them to provide you with the service.
Your data is securely stored on servers operation by IT services providers (Tech Developer Ltd) in European Economic Area (EEA) and outside of EEA maintaining robust security measures. Additional our secure booking system ANS (Aesthetic Nurse Software) Booking ensures the safe storage of data
How do we protect your data?
Commercial sale of your data?
Under no circumstances will we make your personal data available to a third party company for sale. Your data is used to provide products and services to you.Neutra Aesthetics London will not sell or rent this information to third parties.
Limitations of internet-based systems
User Access and Choice
- Right to be informed: we will explain to you our privacy policy as to how we use your personal data.
- Right to correction and completion: you have the right to ask us to correct any of your data that might be inaccurate and complete any data that is incomplete.
- Right to restrict: In some cases, you may request to restrict the processing of your personal data. We reserve the right to store enough data to respect your data restriction request in future.
- Right to data portability: You have the right to request your data to be provided to you for your own use. This request applies to when processing is based on consent or performance of the contract and where when processing is done through an automated system.
- Right to object: you may object to the processing of your personal data.
- Right to erasure: You may request to have your personal data erased where it’s not stopping us from complying with legal requirements.
Data Breaches
In the event of a data breach involving personal information, Neutra Aesthetics London will report it within 72 hours to relevant persons and authorities if it involves stolen, identifiable personal data
Your Rights
You have the following rights concerning your personal information:
Access to your personal information held by us
Rectification of incomplete, inaccurate, or outdated personal information
Erasure of your personal information from our systems
Restriction of the processing of your personal information
The right to have your personal information transmitted to another party
Please note that these rights may be subject to certain conditions. If you wish to exercise any of these rights, Neutra Aesthetic London may request verification of your identity and additional details to process your request.
To access your personal information a fee specified by law (currently £10) may apply. You can also request updates or corrections to your personal information free of charge. For any requests related to your personal information, please contact our Data Protection Coordinator on Halaneutra@gmail.com
In case you believe that our processing of your personal information violates applicable laws, please contact our Data Protection Coordinator as indicated above. You may also lodge a complaint with the UK’s Information Commissioner’s Office.
Opt-out Preferences
Additional Information
Links to 3rd Party Sites
Testimonials
Social media widgets
General Privacy Information
Tracking Technologies / Cookies
Links to Other Neutra Aesthetics London Clinicbsites
The Neutra Aesthetics London website may contain links to external sites. Neutra Aesthetics London have no control over these Neutra Aesthetics London Clinicbsites, and our privacy policy doesn’t apply to them. Neutra Aesthetics London Clinic cannot be responsible for the protection and privacy of your information when you visit such sites.
Google Analytics
Neutra Aesthetics London utilize Google Analytics to track user interactions, enabling us to understand Neutra Aesthetics London clinicbsite usage and user journeys. Google Analytics records non-personal data like geographical location, device, internet browser, and operating system. Although it records IP addresses, Neutra Aesthetics London lack access to personally identifiable information.
Disabling cookies in your browser settings will prevent Google Analytics from tracking your visit.
Please refer to Google’s privacy overview and developer guides for further information.
Complaint Handling
When Neutra Aesthetics London receives a complaint, we create a record with details of the complaint, including the complainant’s identity and any other involved individuals. Neutra Aesthetics London uses this personal information solely to address the complaint and evaluate our service quality.
In certain cases, Neutra Aesthetics London may need to disclose the complainant’s identity, especially when the accuracy of an individual’s record is in question. If you prefer anonymity, we’ll do our best to accommodate your request, but anonymous handling may not be feasible in every case.
Personal information within complaint files will be retained for two years from closure, in compliance with our retention policy. Acccess will be restricted, following the ‘need to know’ principle.
Similarly, for submitted inquiries, the information will be used exclusively for addressing the inquiry and monitorin service quality.
